wihbd's Privacy Policy — Your Information Is Safe With Us
Protecting your personal information is our top priority at wihbd. We ensure your privacy is fully maintained through SSL encryption and strict data protection practices.
Our Commitment to You
wihbd is a safe and reliable online gaming platform for players in Bangladesh. We believe that every user's personal information is their own, and protecting it is our ethical and legal responsibility.
This privacy policy explains what information wihbd collects, how it is used, who it may be shared with, and what measures we take to protect your information. By using the wihbd website or services, you are considered to have agreed to this policy.
Important: This policy may be updated at any time. We will post a notice on the website when changes are made. The latest version will always be available on this page.
What Information Is Collected and Why
What Information We Collect
When you create an account, log in, or use any service on wihbd, we may collect the following types of information:
- Identity Information: Name, date of birth, and national ID number (for verification purposes).
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers; bank account details — used solely for processing transactions.
- Transaction Information: Deposit, withdrawal, and betting history.
- Technical Information: IP address, browser type, device information, cookie data, and website usage logs.
- Communication Records: The content of your communications with us via live chat or email.
Purpose of Data Collection
wihbd uses the information it collects for the following legitimate purposes:
- Account registration and management.
- Financial transaction verification and processing.
- Age verification — only persons aged 21 or above may use the service.
- Fraud prevention and platform security.
- Customer support — via live chat and email.
- Enforcing responsible gaming policies.
- Compliance with applicable laws and regulations.
- Service improvement and personalised experience.
Cookies & Tracking Technologies
The wihbd website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve website functionality and remember your preferences.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and core site functionality.
- Functional Cookies: Remember your language preferences and settings.
- Analytics Cookies: Help us review site usage and improve our services.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some site features to not work properly.
Data Retention Period
wihbd retains your information for as long as it is needed to provide services or to meet legal obligations. After an account is closed, certain information may be kept for a number of years as required by applicable regulations.
Financial transaction records are generally retained for an extended period as they are needed for fraud prevention and auditing.
Data Sharing & Security Measures
Sharing Information With Third Parties
wihbd never sells your personal information or provides it to third parties for advertising purposes. However, information may be shared in limited circumstances as follows:
- Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank is shared with the relevant institutions.
- Technology Partners: Trusted technology providers for platform operations, security, and analytics have limited access to information.
- Legal Obligations: We are required to provide information in response to a court order or a lawful request from a competent authority.
- Fraud Prevention: We may cooperate with security specialists when necessary to protect platform security.
All third parties operate under strict confidentiality agreements and do not have the right to use your information for their own purposes.
Technical Data Security Measures
wihbd uses industry-standard technology to protect your information:
- SSL Encryption: All data transmissions are secured with SSL/TLS encryption so no third party can read your information.
- Secure Servers: Our servers are operated in secure data centres and undergo regular security testing.
- Access Controls: Only authorised staff have access to the information they need, and all access is logged.
- Password Security: Passwords are stored in encrypted form — wihbd never knows your actual password.
- Two-Factor Authentication: Additional verification is available to secure your account.
Your Rights
As a user of wihbd's services, you have the following rights regarding your information:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances you may request deletion of your personal information, though this may be limited where legal obligations apply.
- Right to Restrict Processing: The right to object to the use of your information for specific purposes.
- Right to Data Portability: The right to receive your information in a structured, readable format.
- Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
To exercise these rights, please contact our customer support team.
Protection of Minors' Data
wihbd strictly prohibits use by anyone under the age of 21. We do not knowingly collect any information from minors. If a minor's information enters our system for any reason, it will be deleted immediately and the associated account will be closed.
Age verification is an integral part of our registration process. If you become aware that a minor you know is using our platform, please notify us immediately.
A Few More Important Provisions
Financial Transaction Privacy
All financial transactions on wihbd — both deposits and withdrawals — are handled through fully secure encrypted channels. We support bKash, Nagad, Rocket, Upay, and bank transfer.
The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 10 to 45 minutes. Your financial information is protected by high-grade encryption technology throughout these transactions.
If you experience any issue with a transaction, our 24/7 customer support team is ready to help.
Third-Party Website Provisions
The wihbd website may occasionally reference other websites. wihbd is not responsible for the privacy policies of those external websites. We recommend that you read the privacy policy of any external site before visiting it.
Steps Taken in the Event of a Security Breach
If a data security breach occurs for any reason, wihbd will take immediate action:
- Affected users will be notified as quickly as possible.
- The cause of the breach will be investigated and remedial measures will be taken.
- Systems will be improved to prevent recurrence in the future.
- The relevant authorities will be informed in accordance with applicable regulations.
If you notice any suspicious activity on your account, please notify our support team immediately.
Policy Changes & Updates
wihbd reserves the right to change this privacy policy at any time. For significant changes, we will:
- Display a clear notice on the website.
- A notification may be sent to your registered email address.
- The effective date of the change will be clearly stated.
Continued use of the platform after changes are made will be considered your agreement to the new policy. We recommend checking this page regularly.
Privacy Contact
For any questions, concerns, or requests relating to this privacy policy or your information, please contact our support team. Our team is available 24/7 in both Bengali and English.
Email: [email protected]
Live Chat: Chat with us directly via the website's live chat — available 24/7
Support Hours: 7 days a week, 24 hours a day
Please note: wihbd never sells your personal information to third parties. Your privacy is our top priority. Visit wihbd Casino for a safe and reliable gaming experience.
This privacy policy applies to all services on the wihbd platform. We also encourage you to read the Terms & Conditions and Responsible Gaming pages. For persons aged 21 and above only.